Delivery

Delivery is free on orders over €45 (inclusive of VAT) and within Ireland, unless otherwise stated. For orders within Ireland and below €45 (inclusive of VAT), a nominal fee of €6 inclusive of vat will be charged to cover the costs of our third-party delivery provider.

We aim to dispatch stock items for next day delivery. However, please allow 2-5 working days for deliveries.  We deliver from Monday to Friday. We do not deliver on Saturday or Sunday. 

We will deliver to the address as you enter it, so please be vigilant when entering delivery address details as we will not accept any liability for late or failed delivery if the quoted address, phone number and other details are incorrect.  Please let us know at the time of order if you have restricted access or if a bulky item requires delivery to an alternate destination.

In instances where an item appears in stock on our Website but is not available for any reason, we will contact you with an alternative item or a full refund can be offered.

International Delivery:

We are happy to ship internationally and strive to keep the shipping fast and affordable. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. If your delivery address is outside of the EU, it is possible your order may be subject to certain import customs/taxes which are outside of our control. If you are in doubt, please contact your local customs officials. If you have a specific query about a delivery address outside of Ireland/UK or the rest of Europe, please contact us using customercare@mymedishelf.ie  and we will be able to give you a specific delivery quote.

Quantity Delivered

The Company will make every effort to deliver the ordered quantity. Any shortages or claims of shortages must be brought to the Company’s attention in writing within 3 working days. Any claims thereafter shall not be grounds for non-payment of an invoice. Any complaint relating to our failure to deliver the goods invoiced must also be notified to the company in writing within 3 days of the expected delivery date.

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