You can return any unwanted items within 14 days of receiving your order for a refund or replacement.

If you change your mind about an unused item you have bought in the last 14 days, simply return it in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered an exchange or refund will be offered.

The Company does not supply goods on a sale or return basis.

  • Returned goods are the seller’s responsibility.
  • The Company accepts no responsibility for goods lost or damaged during return transit.
  • We recommend all returns to our offices be done by registered post.

Unfortunately, we aren't able to exchange items.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

All returns are evaluated before being processed.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.

This does not affect your statutory rights.

Once your order has been placed, unfortunately we cannot amend it. If you are not at home when the carrier delivers your order, it may be left with a neighbour or the carrier might leave you a card and you can rearrange delivery.
If you have asked for a refund, we will credit the account you used to pay for your order. Please allow up to 14 days for the refund to appear on your account. We will inform you by email and you can also check your returns history in the 'my account' section if you are registered with us.
If you think there’s an issue with your delivery please contact us: sales@mymedishelf.ie However, please allow at least 2 working days from your delivery date for the parcel(s) to arrive.

Only 1 promotion code can be used per order. If you have a promotion code or voucher that has been sent to you; you can use them online if they have a code comprising of number and letters that are case sensitive.

Please note that these codes may only be for a selected number of products so check the details of what items are included in the promotion.

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